Silabus: Front Office — Level 3

12 sesi mingguan · 3 pertemuan fisik (baris kuning: W04, W08, W12) · lulus semua = naik Level 3 · sumber: KOMPETENSI-UNIVERSITY.xlsx sheet "Lesson Plan"

MggBentukLessonKompetensiTestStatus
W01MiniPendalaman & troubleshooting: Sequence check-in + Sequence check-out + PMS operationFO-01, FO-02, FO-03⬜ belum
W02MiniPendalaman & troubleshooting: Cashiering FO + Upselling kamar & paket + Group check-in handlingFO-04, FO-05, FO-06⬜ belum
W03MiniPendalaman & troubleshooting: Reservasi telepon & email + OTA extranet dasarFO-07, FO-08⬜ belum
W04FisikPRAKTEK TERBIMBING 1: sesi fisik dgn trainer (materi minggu 1-3)FO-01, FO-02, FO-03, FO-04, FO-05, FO-06, FO-07, FO-08praktek⬜ belum
W05MiniPendalaman & troubleshooting: Concierge & aktivitas Ubud + Bell serviceFO-09, FO-10⬜ belum
W06MiniPendalaman & troubleshooting: Transportasi & airport transfer + Handling VIP & repeat guestFO-11, FO-12⬜ belum
W07MiniPendalaman & troubleshooting: Complaint handling lanjutan FO + Emergency guest handlingFO-13, FO-14⬜ belum
W08FisikPRAKTEK TERBIMBING 2: sesi fisik dgn trainer (materi minggu 5-7)FO-09, FO-10, FO-11, FO-12, FO-13, FO-14praktek⬜ belum
W09MiniPendalaman & troubleshooting: Telephone operator & wake-up call + Key card systemFO-15, FO-16⬜ belum
W10MiniPendalaman & troubleshooting: English lanjutan + Perancis & Korea dasar (FO) + Night audit & laporan harianFO-17, FO-18⬜ belum
W11MiniPendalaman & troubleshooting: Room blocking & occupancy management + OTA review responseFO-19, FO-20⬜ belum
W12FisikUJI PRAKTEK LEVEL: penilaian assessor + review 12 mingguSemua level inipraktek⬜ belum