# Faculty: General Studies (GEN)

Jumlah kompetensi: **21** · sumber: `../../KOMPETENSI-UNIVERSITY.xlsx` (sheet Master Kompetensi)

**Konvensi penamaan file materi:** `KODE-nama-singkat.ext` di dalam folder level yang sesuai.
Contoh: `level-1/GEN-18-kartu-frasa-perancis-korea.html`

| Kode | Kompetensi | Cluster | Lv Staff | Lv SPV | Metode | Materi utama | Masa berlaku |
|---|---|---|---|---|---|---|---|
| GEN-01 | Grooming & penampilan standar resort | Penampilan & Sikap | 2 | 3 | Praktek | SOP+foto standar | - |
| GEN-02 | Greeting & guest courtesy | Penampilan & Sikap | 3 | 4 | Praktek | Video+kartu | - |
| GEN-03 | Telephone manner | Penampilan & Sikap | 2 | 3 | T+P | Kartu script | - |
| GEN-04 | English for Hotel - dasar | Komunikasi | 2 | 3 | T+P | Video+kelas mingguan | - |
| GEN-05 | Product knowledge resort | Pengetahuan | 2 | 3 | Teori | SOP+kuis | 12 |
| GEN-06 | Area knowledge Ubud | Pengetahuan | 2 | 3 | Teori | Kartu+kuis | 12 |
| GEN-07 | Service culture Tri Hita Karana | Budaya | 2 | 3 | Teori | Video+kelas | - |
| GEN-08 | Handling complaint & service recovery | Service | 2 | 3 | T+P | Video+roleplay | - |
| GEN-09 | K3 dasar | Keselamatan | 2 | 2 | Teori | Video+kuis | 24 |
| GEN-10 | Fire safety & evakuasi | Keselamatan | 2 | 3 | T+P | Kelas praktek | 12 |
| GEN-11 | First aid / P3K dasar | Keselamatan | 2 | 3 | T+P | Kelas praktek | 24 |
| GEN-12 | Hygiene & sanitasi personal | Hygiene | 2 | 3 | Teori | Video+kuis | 12 |
| GEN-13 | Anti-harassment & respect at work | Etika | 2 | 3 | Teori | Video+kuis | 12 |
| GEN-14 | Privasi tamu & keamanan data | Etika | 2 | 3 | Teori | Kuis | 12 |
| GEN-15 | Peraturan perusahaan & etika kerja | Etika | 2 | 2 | Teori | Dokumen+ack digital | - |
| GEN-16 | Upselling & cross-selling dasar | Service | 1 | 2 | T+P | Video | - |
| GEN-17 | Aplikasi kerja HotelCrew & HotelFix | Digital | 2 | 2 | Praktek | Video onboarding | - |
| GEN-18 | Sapaan & frasa dasar Perancis-Korea | Komunikasi | 1 | 2 | Praktek | Kartu frasa+audio | - |
| GEN-19 | Sustainability & eco-practices Sanggraloka | Keberlanjutan | 2 | 3 | Teori | Video | 12 |
| GEN-20 | Anticipatory service & membaca isyarat tamu | Service | 2 | 3 | Roleplay | Video+roleplay | - |
| GEN-21 | Butterfly Sanctuary & konservasi kupu-kupu | Keberlanjutan | 2 | 3 | Teori | Kartu+kuis | 12 |

## Status pengisian materi

Tandai di tabel course app (atau ubah README ini): ⬜ belum · 🟨 draft · ✅ terbit.
