# Faculty: Front Office (FO)

Jumlah kompetensi: **20** · sumber: `../../KOMPETENSI-UNIVERSITY.xlsx` (sheet Master Kompetensi)

**Konvensi penamaan file materi:** `KODE-nama-singkat.ext` di dalam folder level yang sesuai.
Contoh: `level-1/GEN-18-kartu-frasa-perancis-korea.html`

| Kode | Kompetensi | Cluster | Lv Staff | Lv SPV | Metode | Materi utama | Masa berlaku |
|---|---|---|---|---|---|---|---|
| FO-01 | Sequence check-in | Reception | 3 | 4 | T+P | SOP+video+roleplay | - |
| FO-02 | Sequence check-out | Reception | 3 | 4 | T+P | SOP+video | - |
| FO-03 | PMS operation | Reception | 3 | 4 | Praktek | Kelas praktek | - |
| FO-04 | Cashiering FO | Reception | 3 | 4 | T+P | SOP | - |
| FO-05 | Upselling kamar & paket | Reception | 2 | 3 | Praktek | Video+script | - |
| FO-06 | Group check-in handling | Reception | 2 | 3 | Praktek | SOP | - |
| FO-07 | Reservasi telepon & email | Reservasi | 3 | 4 | T+P | Kartu script | - |
| FO-08 | OTA extranet dasar | Reservasi | 2 | 3 | Praktek | Kelas praktek | - |
| FO-09 | Concierge & aktivitas Ubud | Concierge | 2 | 3 | Teori | Kartu+kuis | 12 |
| FO-10 | Bell service | Concierge | 3 | 3 | Praktek | Video | - |
| FO-11 | Transportasi & airport transfer | Concierge | 2 | 3 | Teori | SOP | - |
| FO-12 | Handling VIP & repeat guest | Guest Relations | 2 | 3 | T+P | SOP | - |
| FO-13 | Complaint handling lanjutan FO | Guest Relations | 2 | 4 | T+P | Roleplay | - |
| FO-14 | Emergency guest handling | Guest Relations | 2 | 3 | Teori | SOP | 12 |
| FO-15 | Telephone operator & wake-up call | Operator | 2 | 3 | Praktek | SOP | - |
| FO-16 | Key card system | Sistem | 2 | 3 | Praktek | SOP | - |
| FO-17 | English lanjutan + Perancis & Korea dasar (FO) | Bahasa | 2 | 3 | T+P | Kelas mingguan | - |
| FO-18 | Night audit & laporan harian | SPV | - | 3 | Praktek | Kelas praktek | - |
| FO-19 | Room blocking & occupancy management | SPV | - | 3 | Teori | SOP | - |
| FO-20 | OTA review response | SPV | - | 3 | Praktek | Template | - |

## Status pengisian materi

Tandai di tabel course app (atau ubah README ini): ⬜ belum · 🟨 draft · ✅ terbit.
