# Silabus: Front Office — Level 2

12 sesi mingguan · 3 pertemuan fisik (baris kuning: W04, W08, W12) · lulus semua = naik Level 2 · sumber: KOMPETENSI-UNIVERSITY.xlsx sheet "Lesson Plan"

Mgg | Bentuk | Lesson | Kompetensi | Test | Status
--- | --- | --- | --- | --- | ---
W01 | Mini | Praktek terbimbing: Sequence check-in + Sequence check-out + PMS operation | FO-01, FO-02, FO-03 | — | ⬜ belum
W02 | Mini | Praktek terbimbing: Cashiering FO + Upselling kamar & paket + Group check-in handling | FO-04, FO-05, FO-06 | — | ⬜ belum
W03 | Mini | Praktek terbimbing: Reservasi telepon & email + OTA extranet dasar | FO-07, FO-08 | — | ⬜ belum
W04 | Fisik | PRAKTEK TERBIMBING 1: sesi fisik dgn trainer (materi minggu 1-3) | FO-01, FO-02, FO-03, FO-04, FO-05, FO-06, FO-07, FO-08 | praktek | ⬜ belum
W05 | Mini | Praktek terbimbing: Concierge & aktivitas Ubud + Bell service | FO-09, FO-10 | — | ⬜ belum
W06 | Mini | Praktek terbimbing: Transportasi & airport transfer + Handling VIP & repeat guest | FO-11, FO-12 | — | ⬜ belum
W07 | Mini | Praktek terbimbing: Complaint handling lanjutan FO + Emergency guest handling | FO-13, FO-14 | — | ⬜ belum
W08 | Fisik | PRAKTEK TERBIMBING 2: sesi fisik dgn trainer (materi minggu 5-7) | FO-09, FO-10, FO-11, FO-12, FO-13, FO-14 | praktek | ⬜ belum
W09 | Mini | Praktek terbimbing: Telephone operator & wake-up call + Key card system | FO-15, FO-16 | — | ⬜ belum
W10 | Mini | Praktek terbimbing: English lanjutan + Perancis & Korea dasar (FO) + Night audit & laporan harian | FO-17, FO-18 | — | ⬜ belum
W11 | Mini | Praktek terbimbing: Room blocking & occupancy management + OTA review response | FO-19, FO-20 | — | ⬜ belum
W12 | Fisik | UJI PRAKTEK LEVEL: penilaian assessor + review 12 minggu | Semua level ini | praktek | ⬜ belum